Customer Care


What makes Twenty Third by Deanne unique?
Our pieces are sourced from various corners of the world, bringing a touch of international flair to every home. This global perspective sets Twenty Third by Deanne apart in the world of home decor.
Where is Twenty Third by Deanne based?
Our brand originated in San Francisco, California, and we're excited to announce our expansion with a new branch in the Philippines.
Do you have a showroom I can visit?
Currently, we don't have a showroom, but one is in the works! Stay tuned for updates, and be the first to know by subscribing to our newsletter.
Can I purchase Twenty Third by Deanne products internationally?
Yes, we offer international shipping. Shipping fee varies. Shop the US website here:
How often do you release new collections?
We strive to keep things fresh and exciting. New collections are introduced regularly to stay on top of emerging trends and bring you the latest in home decor.
What materials are used in Twenty Third by Deanne products?
We prioritize quality and craftsmanship. Our products feature a variety of materials, each carefully chosen to ensure durability and aesthetic appeal.
Do you offer customization options for your products?

Currently, we do not offer customization. However, our curated collections are designed to cater to a wide range of tastes and preferences.

We also have a FREE pillow design consultation service that you can access here.

How can I stay updated on new releases and promotions?
Subscribe to our newsletter and follow us on social media to be the first to know about our latest collections, promotions, and design insights.
Can I collaborate with Twenty Third by Deanne for interior design projects?

Absolutely! We welcome collaborations. Reach out to us through our Contact Us page, and let's discuss how we can bring your vision to life.

How long is the lead time?
Items that are ready to ship or on hand will be dispatched promptly. For made-to-order items, please allow 6-10 weeks for production, depending on the specific item. Please allow an additional 2-4 weeks for shipping.
What are the payment terms and methods?
We accept payments through PayPal and bank transactions.
Do you ship nationwide, and what are the shipping methods?
Yes, we ship nationwide. The shipping method may vary based on the specific item.
What are the shipping costs?
Shipping costs will be automatically calculated before checkout.
Do you provide installation services?
We do not offer installation services at this time.
What should I do if my item arrives damaged?
If your item arrives damaged, please notify us within 24 hours of delivery, providing images and supporting documents. We will promptly address the issue and assist you in finding a solution.


We are delighted to offer nationwide shipping within the Philippines for all your Twenty Third by Deanne Philippines purchases. Orders are processed and dispatched promptly within 1-3 days from order date, with delivery time varying on your location and shipping method.

Shipping Fees

Shipping fees will be applied based on your location within the Philippines. These charges will be calculated at checkout, ensuring clarity on any additional costs.

Order Tracking

Keep yourself informed about your order’s journey with our user-friendly tracking system. Once your order is shipped, you will receive a confirmation email containing the necessary tracking details.


Final Sale Policy

At Twenty Third by Deanne, we commit to a final sale policy due to the unique nature of our products. All sales are considered final, ensuring that each meticulously crafted item meets our quality standards. For damaged or defective items due to shipping, contact us within 24 hours from delivery date for prompt resolution. Your satisfaction is our priority, and we're here to assist you. 

Damaged Items

In the unfortunate event that you receive a damaged item, kindly reach out to us within 24 hours of receiving your order. Include clear images of the damaged product in your communication. We are here to swiftly address the issue and find a resolution.

Twenty Third by Deanne Philippines values your satisfaction and aims to make your shopping experience seamless. For any inquiries or assistance, please reach out to our customer service team at  Thank you for choosing us to enhance your home and lifestyle.

Privacy and Cookies Policy

At Twenty Third by Deanne Philippines, we prioritize the protection of your privacy and are committed to providing transparency about how we collect, use, and secure your information.

Information We Collect:

When you engage with our website, we may collect personal details like your name, email address, and relevant information to enhance your experience. Additionally, we use cookies to improve functionality and gather non-personal data for analytical purposes.

Cookies for Enhanced Experience:

Our website utilizes cookies to tailor content, analyze traffic, and offer you a personalized browsing experience. By continuing to explore our site, you consent to the use of cookies.

Utilizing Your Information:

We employ your personal information to process orders, respond to inquiries, and refine our services. Be assured, we do not share, trade, or sell your information to third parties without your explicit consent.

Securing Your Data:

Your privacy matters to us. Our website incorporates robust security measures to protect your personal information and ensure the confidentiality of sensitive data.

Your Choices Matter:

You have the freedom to access, update, or delete your personal information. Additionally, you can manage your cookie preferences by adjusting your browser settings. If you prefer not to receive emails and updates from us, you can always opt-out.

Policy Updates:

To stay current with evolving practices, we may periodically update our Privacy and Cookies Policy. We encourage you to revisit this page for any changes.

By using our website, you signify your agreement with the terms outlined in this Privacy and Cookies Policy. If you have any queries or concerns, please feel free to reach out to us. Your trust is valued, and we are committed to safeguarding your privacy at Twenty Third by Deanne Philippines— your ultimate globally sourced, intentional home decor and lifestyle hub.